Words with the initial letter capitalised have meanings defined under the following conditions. These definitions apply equally in both singular and plural forms.
For the purposes of these Terms and Conditions:
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions outline the rights and obligations of all users regarding their use of the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.
We respect your right to information and aim to provide a transparent set of “Terms”. Please read the terms of this Policy provided below to understand the "Terms" you are agreeing to. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS MENTIONED HEREIN, PLEASE DO NOT CONSENT AND PROCEED TO ACCESS THE Application. By consenting to proceed, you agree to adhere to the "Terms" outlined herein.
The policies or “Terms” prescribed by the “Company” together constitute a legally binding agreement between you and the Company. Please read these Terms carefully before accessing or using the Application.
This document is an electronic record in accordance with Australian law. This electronic record is generated by a computer system and does not require physical or digital signatures.
You represent that you are over the age of 18. The Company does not permit individuals under 18 to use the Service.
Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy outlines our procedures for the collection, use, and disclosure of your personal information when you use the Application or the Website and informs you of your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using the Service.
You acknowledge that the grant or refusal of a visa is at the sole discretion of the Embassy, and Visa Easy is neither involved in the process nor liable or responsible for any delay in processing, granting, or rejecting a visa application. The Embassy reserves the right to ask for further documentation and to refuse the visa application.
By placing an Order for Goods through the Service, you warrant that you are legally capable of entering into binding contracts.
To use the Services provided by the Company, you will be required to register on the application or web portal. You may be asked to submit information relevant to your Order, including, without limitation, your Name, Email, Phone Number, Credit Card Number, expiration date of your Credit Card, Billing Address, Shipping Information, Passport Details, and PAN details.
You represent and warrant that:
By submitting such information, you grant us the right to provide the information to payment processing third parties for the purpose of facilitating the completion of your Application. We reserve the right to request additional information from you for the processing of your visa. Failure or delay in providing this information may lead to the cancellation or delay of your application or visa processing.
Certain countries' visa offices/applications may require us to complete and submit the relevant application forms online or physically to submit your details in the required format. By submitting your request on our App, you grant us authorisation to complete such forms based on the information you provide and/or submit them online or physically to visa offices of different countries. You shall continue to indemnify us for the completion and verification done by us based on the data provided by you.
We reserve the right to refuse or cancel your application at any time for certain reasons, including but not limited to:
We reserve the right to refuse or cancel your application if fraud or an unauthorised or illegal transaction is suspected.
Visa Easy offers refunds under specific circumstances. If your visa application is rejected by the embassy, consulate, or any other authority, Visa Easy is not liable for any refund of visa fees or service fees. However, if there are exceptional circumstances, we may consider a refund request on a case-by-case basis, subject to the discretion of Visa Easy.
If you overstay at a destination without proper authorisation, you will be liable for penalty charges, disciplinary actions, or legal proceedings by the government or other relevant authorities. Visa Easy will not be responsible for these actions.
We are continuously updating our fees and services. Fees on our Service may be mispriced, inaccurately described, or unavailable, and we may experience delays in updating information regarding fees or advertising on other websites.
The Company reserves the right to revise its prices/fees at any time before accepting an order.
Prices or fees may be revised after accepting an order due to factors affecting delivery, such as government action, variations in customs duties, increased shipping charges, higher foreign exchange costs, or any other matter beyond the control of the Company. In such cases, you will have the right to cancel your order.
All goods purchased or applications processed are subject to a one-time payment. Payments can be made through various methods available, such as Visa, MasterCard, Affinity Card, American Express, or online payment methods like PayPal.
Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.
Payment Settlement with Visa Easy in Australia
We collect all transaction funds in Visa Easy Australia.
By using the Service, you authorise Visa Easy to process and settle all payments in Australia.
Any promotions made available through the Service may be governed by rules that are separate from these Terms.
If you participate in any promotions, please review the applicable rules along with our Privacy Policy. If the promotion rules conflict with these Terms, the promotion rules will apply.
When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
It will be your responsibility to maintain the confidentiality of your Account Information and restrict access to your computer, mobile, or other similar devices to prevent unauthorised access to your account.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account.
You will not be involved in the transmission of sensitive and personal information, which falls within Australian law and regulation.
In addition to the terms and conditions as mentioned herein, which shall be equally applicable to the Vendors and acknowledged by them, the following additional points shall also be applicable to the Vendors:
i) Each Vendor can set up only one user account. The Vendor is obliged to provide correct and complete information during registration and login creation. The login data is intended solely for use by the Vendor and should always be kept secret and safe. The Vendor is not entitled to share their login details with third parties to use the Visa Easy service or disclose them otherwise. The Vendor must inform Visa Easy immediately if they become aware of or suspect any unauthorised use, disclosure, or misuse of their access data or user account.
ii) Furthermore, the Vendor shall be solely responsible for checking and verifying the contents of the application made on the Visa Easy portal independently. If there are any errors in the application as submitted by the Vendor, then the Vendor alone shall be liable for any consequences, including delay or non-grant of the visa, and shall indemnify Visa Easy for all consequences related to the same.
iii) The Vendor guarantees that the data submitted for their user account (and any other information left with Visa Easy) is complete, true, accurate, and not misleading in all respects. Any changes to the Vendor's data should be promptly updated correctly in their account.
The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 AUD if You haven't purchased anything through the Service, whichever is applicable.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Specifically, the Company provides the Service as a convenience and in no way implies a warranty for any damages that may occur if a User does not get approval for a visa. The Company expressly limits its liability for any loss of User's sensitive information or losses based on visa refusals.
Where states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non- infringement, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's providers makes any representation or warranty of any kind, express or implied:
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Visa Easy takes every reasonable precaution while handling the documents of the applicant(s) and shall not be liable in any manner whatsoever to the applicant(s) for any documents that are lost in transit by accident, theft, natural calamities (acts of God), or any other reason outside the control of, or not arising out of a wilful default of Visa Easy. Visa Easy also disclaims any liability if documents are handed over directly to the applicant. You agree and accept that the courier acceptance and delivery service through which the documents are returned to the applicant(s) is operated by a third- party vendor. Visa Easy does not control or operate any courier company and disclaims any liability for any loss or damage caused to the applicant(s) in the event that their documents are delayed, misplaced, lost, or damaged by the courier company. In such cases, your only recourse shall be against the courier company.
You may use the Application for reasonable and lawful purposes only and shall not engage in any activity that is unlawful or harmful to the Application or its content. You are provided with a limited licence to access and use the Application solely for the purpose of availing the Services, subject to these Terms.
You will not:
You agree to indemnify and defend the Company for losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Platform or the Services, violation of these Terms, or infringement of any intellectual property or other rights of the Company.
The Company shall not be liable for any content posted, transmitted, exchanged, or received by or on behalf of any user or other person on or through the Platform.
The duty of the Company is only to carry out the visa application and complete the requisite formalities as laid down in the official rules and regulations or statutes. The Company shall in no way be held accountable for the approval or rejection of the visa applied by or on behalf of you.
The Company shall not be held responsible or liable in any manner in situations where you decide to overstay without legitimate approvals at a particular destination. You will be liable for penalty charges, disciplinary action, legal proceedings, etc. by the Government or other concerned authorities.
The Company will not be held responsible for any delay or failure to adhere to the obligations if such delay or failure arises or is in connection to an Act of God beyond the Company's reasonable control.
You may submit any grievance in connection with the Application or the Services provided by the Company at:
E-mail: [email protected]