Privacy Policy

Effective Date: 11 March 2025

Visa Easy International ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our IT software ("the Service"). This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Service, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information we collect

We may collect personal information from you when you interact with our Service, including:

• Contact Information: Name, email address, phone number, postal address, passport details.
• Account Information: Username, password, and account settings.
• Usage Data: Information about how you use our software, including features accessed, frequency of use, and interactions with the Service.
• Device Information: Information about the devices used to access our Service, including device type, IP address, operating system, and browser type.
• Payment Information: If applicable, payment details necessary to complete transactions.

We will only collect personal information that is necessary for the provision of the Service.

2. How we use your information

We may use the personal information we collect for the following purposes:

• To provide, maintain, and improve the Service.
• To personalise your experience and customise content based on your preferences.
• To communicate with you, including responding to queries, sending updates, and providing customer support.
• To process transactions and send invoices or receipts.
• To monitor the performance and security of our IT systems and software.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

We will only use your personal information for purposes for which it was collected or related purposes, unless you consent to a different use.

3. How we protect your information

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it. This includes encryption, firewalls, access controls, and secure servers to prevent unauthorised access, disclosure, or modification of your personal information.

While we take reasonable precautions to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

4. Disclosure of your information

We may disclose your personal information to the following third parties:

• Service Providers: We may share your information with third-party service providers who help us with the operation of our Service (e.g., cloud storage providers, payment processors, and marketing agencies).
• Legal Requirements: We may disclose your personal information if required to do so by law, including in response to a subpoena or court order, or to comply with other legal processes.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

We will not share or sell your personal information to any third party for marketing purposes without your explicit consent.

5. Your rights and choices

Under the Privacy Act 1988, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: If your personal information is inaccurate or incomplete, you can request that we correct it.
• Deletion: In certain circumstances, you may request the deletion of your personal information, though we may retain some information for legal or business purposes.
• Opt-Out: You may choose to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

6. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience with our Service. Cookies are small text files stored on your device that help us remember your preferences and analyse usage patterns.

You can control cookie settings through your browser or device settings. However, if you disable cookies, some parts of the Service may not function properly.

7. Cross-border data transfers

We will transfer your personal information to service providers located outside of Australia. If we do so, we will ensure that the personal information is protected in a manner consistent with the Privacy Act 1988 and the Australian Privacy Principles.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make significant changes, we will notify you via email or a notice on our website before the changes take effect.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

9. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: [email protected]

This Privacy Policy is effective as of the date listed above and is governed by the laws of Australia.