Refund Policy

Visa Easy International offers refunds under specific circumstances as outlined in this policy. All refund requests are subject to review and approval by our team.

Please note that government fees and third-party processing fees are generally non-refundable once paid, as these are paid directly to government authorities and third-party service providers.

You may be eligible for a refund in the following circumstances:

• **Service Not Provided**: If we are unable to provide the service you paid for due to circumstances within our control.

• **Duplicate Payment**: If you accidentally made a duplicate payment for the same service.

• **Technical Error**: If a technical error on our platform resulted in an incorrect charge.

• **Cancellation Before Processing**: If you cancel your application before we have begun processing it.

Refunds are not available for:

• Change of mind after the service has commenced.

• Visa application denials by government authorities.

• Delays in processing caused by government authorities.

• Incorrect information provided by you during the application process.

To request a refund, please contact our customer support team at [email protected] with the following information:

• Your full name and contact details.

• Application reference number (if applicable).

• Date of payment.

• Reason for the refund request.

• Any supporting documentation.

We will acknowledge your refund request within 2 business days and provide an estimated timeline for processing.

Once a refund is approved, it will be processed within 10-14 business days. The actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Refunds will be issued to the original payment method used for the transaction.

In some cases, partial refunds may be issued. This may occur when:

• Only part of the service has been provided.

• Government fees have already been paid and cannot be recovered.

• Administrative costs have been incurred.

The amount of any partial refund will be determined on a case-by-case basis.

Government fees are paid directly to the relevant government authorities and are generally non-refundable. This includes:

• Visa application fees.

• Processing fees.

• Service charges imposed by government authorities.

We cannot guarantee refunds for government fees, as these are subject to the policies of the respective government authorities.

Our service fees cover the cost of processing your application, including:

• Document review and verification.

• Application form preparation.

• Communication with government authorities.

• Customer support.

Service fees may be refundable if we are unable to provide the service due to circumstances within our control.

You may cancel your application at any time by contacting our customer support team.

If you cancel before we have begun processing your application, you may be eligible for a full or partial refund of our service fees.

If you cancel after we have begun processing your application, refunds will be determined on a case-by-case basis, taking into account the work already completed.

If you are dissatisfied with our refund decision, you may request a review by our management team.

Please provide additional information or documentation to support your case.

We are committed to resolving disputes fairly and transparently.

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

We encourage you to review this policy periodically to stay informed about our refund practices.

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]

Address: Level 1, 105 Macquarie St, Hobart, Tasmania, Australia 7000

Phone: 0437 630 010